MassMutual's AI strategy: 12-month contracts, 30% productivity gains, zero lock-in

MassMutual is building AI infrastructure that can swap models as the market changes, using upfront success metrics and detailed analytics to balance cost, quality, and user experience. It reports about a 30% boost in developer productivity and contact center resolution times cut from 10 minutes to one, with users favoring higher-quality models even if slower and costlier.