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Lovable, Harvey & Assembly AI: How the Fastest AI Companies Rebuilt Customer Success. And Why NPS and Activity Scores Are Dead

Source: saastr.com 1 min read

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Lovable, Harvey & Assembly AI: How the Fastest AI Companies Rebuilt Customer Success.  And Why NPS and Activity Scores Are Dead

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The Forward Deployed / Customer Success track at SaaStr AI 2026 turned into something closer to an autopsy and a rebirth at the same time. Leaders from the fastest-growing companies in B2B + AI got on stage and said versions of the same thing: the post-sales playbook most of us spent the last decade building... Continue Reading

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